How to View Failed Transactions

Last updated: December 4, 2025

To identify and analyze failed transactions:

  1. Navigate to the Transactions Section:

    • Go to Transactions

    • Navigate to Filter

  2. Apply the "Failed" Filter:

    • Select "Failed" from the status options to display all unsuccessful transactions.

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Export the Filtered Data:

  • To see failed payment reason codes: Click on Export to download the filtered transaction data.

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Feel free to check out the failed payment codes and how to proceed here: https://support.fanbasis.com/articles/3052177680-failed-payment-decline-codes