Overview

Subscriptions on FanBasis allow creators to offer payment plans for digital products, memberships, coaching programs, and more. Unlike one-time purchases, subscriptions give your customers the ability to pay in installments over time, on a schedule you set.

This guide covers:

• How subscriptions work

• Setup walkthroughs for low- and high-ticket offers

• Customer experience details

• Common questions and edge cases

Creating a Subscription Payment Plan

To get started:

1. Go to your Dashboard → Products

2. Click Create a Payment Link

3. Select the Subscription tab

4. Fill out the product name, optional description, and pricing

5. Choose a payment frequency (e.g., every 30 days)

6. Under Advanced Settings, configure:

   • Free trial (optional)

   • One-time initial fee (optional)

   • Add a Redirect Link (optional)

7. Subscription end date ((important – see below)

   
   ⚠ Understanding “Subscription End Date” (IMPORTANT)

   • By default, subscriptions continue until canceled.
     To create a fixed-term plan, toggle “End date” and set the number of billing periods.

     Example:

     • A 3-month plan with no initial fee → Set to 2 billing periods

     • A 3-month plan with an initial fee → Set to 3 billing periods

       • Why? Because the initial fee is charged immediately, then the 3 recurring payments follow.

     Common Mistake: It’s easy to overlook this setting, so double-check if you want the subscription to end automatically.

   • Example: If the plan lasts 3 months, set this to 2 periods if there is no initial fee, if there is an initial fee set the periods to 3 periods— the first payment is immediate

8. Click Create

How to Create and Apply a Discount

1. Go to the Discounts tab

2. Create new discount code

3. To edit previous discounts click the pencil icon to edit a code

4. Add your subscription product to the code

You can apply discount codes to both low- and high-ticket subscription products

High-Ticket Subscriptions

Use Case: Coaching, consulting, or group programs
Price Point: $5,000+
Scenario: $2,000 down payment, followed by $1,000/month for 3 months

Key Settings:

• Set $1,000 as the recurring price

• Use the Initial Fee setting for the $2,000 down payment

• Frequency: Monthly

• End after 3 periods (3 additional payments after the initial charge)

BNPL (Buy Now, Pay Later) is not supported for subscriptions.

Pausing a Subscription

Subscriptions can be paused, and you can delay billing by extending the subscription manually:

1. Go to Customers > Subscriptions

2. Click Action → + and enter the number of days to delay the next billing cycle.

   OR

3. Click Pause → | | - This will pause the subscription. If you unpause it, it will resort back to the Subscription due date, or if it's past the due date, it will charge the customer right away.

Failed Payments

If a customer’s “Days till renewal” is 0 but no transaction appears:

Most likely a payment failure

To confirm:

1. Go to the Transactions tab

2. Filter by Failed

3. Export the list – the “Reason” column will show the failure reason

FanBasis will retry the payment 3 times over 3 days before canceling the subscription.

Customer View:

On their end, customers will see a full payment breakdown including:

• First charge (initial fee)

• Recurring schedule

• End date (if set)

Recap

FanBasis subscriptions are built for flexibility:

• Continuous or fixed-term billing options

• One-time initial fees

• Customizable frequency and pricing

• Support for both low-cost memberships and high-ticket coaching programs

Use this setup to build predictable recurring revenue while giving your customers manageable payment options.